Sparkcentral
By Sparkcentral
The Sparkcentral platform allows users to manage all asynchronous messaging channels, including those with human and virtual customer service agents. The platform's Automated Message Distribution (AMD) engine supports high-growth message volumes. Sparkcentral supports a wide range of messaging channels, including WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging.
Pricing of Sparkcentral
- Manage asynchronous workflows
- Increase message throughput
- Work at the customer’s pace
- Productive Agent Desktop
- AI Virtual Agent Framework
- Reporting & Analytics
- Manage all channels with one Universal Queue
- Synchronize web chat with in-app chat
- Make proactive notifications responsive
- Move social conversations from the public to private
- Bridge IVR and Voice to messaging channels
- Take live chat to message during out-of-office hours
- Manage asynchronous workflows
- Increase message throughput
- Work at th
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Key Features of Sparkcentral
Key Features:
Key Specification
Other Categories: | Live Chat Software |
---|---|
Deployment: | Cloud Hosted |
Customer Support: | Phone,Business Hours,Online (Ticket) |
Customization: | No |
Languages Support: | English |
Who uses Sparkcentral
SMEs
Enterprises
Company Details
Company Name: | Sparkcentral |
---|---|
Headquarter: | New York, |
Website: | Visit Website |
Social Media: |
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User Reviews
Frequently Asked Questions (FAQs)
The user group of Sparkcentral are as follows :
- Enterprises
- SMEs
- SMEs
Sparkcentral has 1 plans,
- Sparkcentral USD 0
The key featuers of Sparkcentral are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Sparkcentral pricing model : Onetime(Perpetual License)
Sparkcentral is Online Software.
No
Sparkcentral offers Phone,Business Hours,Online (Ticket) support.
Sparkcentral provides Help Guides,Blogs,Video Guides for the software training.