![LiveAgent LiveAgent](https://cdn.techimply.com/uploads/software/1027/logo/LiveAgent.png)
LiveAgent
Software BY Quality Unit
LiveAgent is a Web-based multichannel help desk software & ticketing tool that integrates all channels (Email, Voice, Chat, Facebook, and Twitter) into a single interface.
Pricing of LiveAgent
- Medium+
- Facebook & Twitter
- Call center support
- Video call
- Time tracking
- Small+
- Live Chat
- Real-time visitors monitoring
- Chat invitations
- Feedback management
- Custom domain parking
- E-mail support - Ticketing
- Contact forms
- Forum & Knowledge base
- iPhone/Android app
- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
- Basic reports
- Customer portal + forum
- Customer Service
- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
- Basic reports
- Customer portal + forum
- Customer Service
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
- API + integrations
- Rules and Time rules
- Customer Service
- White Glove Setup
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
- API + integrations
- Rules and Time rules
- Customer Service
- White Glove Setup
- Includes features of Ticket plan
- plus
- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
- Proactive chat invitations
- Chat satisfaction surveys
- Social networks*
- Time tracking*
- Audit log*
- Includes features of Ticket plan
- plus
- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
- Proactive chat invitations
- Chat satisfaction surveys
- Social networks*
- Time tracking*
- Audit log*
- Includes features of Ticket+Chat plan
- plus
- Call center support
- Video call
- IVR
- Call routing and transfers
- Hardware IP phone
- Unlimited call recordings
- All starred services from previous packages are free in this package
- Includes features of Ticket+Chat plan
- plus
- Call center support
- Video call
- IVR
- Call routing and transfers
- Hardware IP phone
- Unlimited call recordings
- All starred services from previous packages are free in this package
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Key Features of LiveAgent
Key Features:
Key Specification
Other Categories: | Live Chat Software Help Desk Software Customer Support Software Contact center software Knowledge Base Software Remote Work Software Portal Software CEM Software |
---|---|
Deployment: | Cloud Hosted |
Customer Support: | Phone,Live Chat,Online (Ticket) |
Customization: | Yes |
Languages Support: | Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, German, Greek, Hungarian, Latvian/Lettish, Lithuanian, Norwegian, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Vietnamese |
Who uses LiveAgent
StartUps
SMEs
Agencies
Company Details
Company Name: | Quality Unit |
---|---|
Headquarter: | Wilmington, Delaware United States |
Website: |
Visit Website |
Social Media: |
LiveAgent Description
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LiveAgent Video
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Frequently Asked Questions (FAQs)
Q. Who are the main user group of LiveAgent?
The user group of LiveAgent are as follows :
- Startups
- SMEs
- Agencies
Q. How much does LiveAgent cost?
LiveAgent has 7 plans,
- Large USD 49
- Medium USD 29
- Small USD 9
- Free USD 0
- Ticket USD 15 /User/Month
- Ticket+Chat USD 29 /User/Month
- All-inclusive USD 49 /User/Month
Q. What are the main features of LiveAgent?
The key featuers of LiveAgent are as follows :
- Access Controls/Permissions
- Collaboration Tools
- Content Management
- Customizable Branding
- File Sharing
- Knowledge Base Management
- Real-Time Chat
- Search/Filter
- Client Portal
- Forms Management
Q. What pricing model does LiveAgent support?
LiveAgent pricing model : Yearly,Monthly,Onetime(Perpetual License)
Q. Is LiveAgent is online or offline?
LiveAgent is Online Software.
Q. Is customization possible in LiveAgent?
Yes
Q. What type of support does LiveAgent provide?
LiveAgent offers Phone,Live Chat,Online (Ticket) support.
Q. What type of guides provided by LiveAgent for training?
LiveAgent provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.