LiveAgent

Software BY Quality Unit

2.1

Rating out of 5 Based on 2 reviews

Free Demo Get a Quote

LiveAgent is a Web-based multichannel help desk software & ticketing tool that integrates all channels (Email, Voice, Chat, Facebook, and Twitter) into a single interface.

Pricing of LiveAgent

Large

USD 49

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Medium+
Facebook & Twitter
Call center support
Video call
Time tracking
WhatsApp

Medium

USD 29

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Small+
Live Chat
Real-time visitors monitoring
Chat invitations
Feedback management

Small

USD 9

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Custom domain parking
E-mail support - Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app

Free

USD 0

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7 days ticket history
1 chat button
1 phone number
1 email address
Basic reports
Customer portal + forum
Customer Service
7 days ticket history
1 chat button
1 phone number
1 email address
Basic reports
Customer portal + forum
Customer Service

Ticket

USD 15

/User/Month

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Unlimited ticket history
Unlimited email addresses
Advanced reporting
Customer portal + forum
API + integrations
Rules and Time rules
Customer Service
White Glove Setup
Unlimited ticket history
Unlimited email addresses
Advanced reporting
Customer portal + forum
API + integrations
Rules and Time rules
Customer Service
White Glove Setup

Ticket+Chat

USD 29

/User/Month

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Includes features of Ticket plan
plus
Unlimited chat buttons
Feedback management
Real time visitors monitor
Proactive chat invitations
Chat satisfaction surveys
Social networks*
Time tracking*
Audit log*
Includes features of Ticket plan
plus
Unlimited chat buttons
Feedback management
Real time visitors monitor
Proactive chat invitations
Chat satisfaction surveys
Social networks*
Time tracking*
Audit log*

All-inclusive

USD 49

/User/Month

Buy Now

Includes features of Ticket+Chat plan
plus
Call center support
Video call
IVR
Call routing and transfers
Hardware IP phone
Unlimited call recordings
All starred services from previous packages are free in this package
Includes features of Ticket+Chat plan
plus
Call center support
Video call
IVR
Call routing and transfers
Hardware IP phone
Unlimited call recordings
All starred services from previous packages are free in this package

Awards & Badges Received

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Key Features of LiveAgent

Key Features:

Access Controls/Permissions
Collaboration Tools
Content Management
Customizable Branding
File Sharing
Knowledge Base Management
Real-Time Chat
Search/Filter
Client Portal
Forms Management

Key Specification

Other Categories:	Live Chat Software Help Desk Software Customer Support Software Contact center software Knowledge Base Software Remote Work Software Portal Software CEM Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, German, Greek, Hungarian, Latvian/Lettish, Lithuanian, Norwegian, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Vietnamese

Who uses LiveAgent

StartUps

SMEs

Agencies

Download Brochure

Company Details

Company Name:	Quality Unit
Headquarter:	Wilmington, Delaware United States
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn

LiveAgent Description

LiveAgent is a versatile customer support and help desk software that centralizes communication channels, offers live chat, automation, and real-time monitoring. It enhances customer experience, saves time, and provides valuable insights for continuous improvement.

Benefits:

Enhanced Customer Experience: LiveAgent enables businesses to provide swift, personalized, and efficient customer support, leading to increased customer satisfaction and loyalty.
Time and Cost Savings: The automation features and streamlined ticket management help support teams work more efficiently, reducing response times and overall support costs.
Improved Agent Productivity: The software's user-friendly interface and automation tools empower agents to handle multiple inquiries simultaneously, improving their productivity and effectiveness.
Insights for Continuous Improvement: With real-time monitoring and reporting, businesses can identify areas for improvement in their support processes and enhance their overall customer service strategy.