Kayako
Best Live Chat Service Provider
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Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.
Pricing of Kayako
- Unified conversations
- Email Support
- Live chat - Kayako Messenger
- Up to 5 Multiple channels
- Up to 2 Live chat proactive engagement rules
- Agent collision prevention
- User profiles
- Help Center
- Rich text Help Center articles
- Social sign-in for Help Center
- Help Center article rating
- Customer request portal
- Suggested answers for customers
- Responsive
- mobile-friendly Help Center
- Unified Search
- Reply-only macros
- Two-way email processing
- Assignment rules
- Basic Insights
- SLA reporting
- All Inbox Features+
- Organization profiles
- Custom conversation fields
- Custom user and organization fields
- Macros
- Macro placeholders
- Custom conversation views
- Time tracking
- Trigger automations
- Monitor automations
- Business hour holidays
- Support workflow
- Suspended messages
- Advanced Insights
- SLA reporting
- Help Center insights
- Full Help Center layout customization
- Branding removal (Help Center)
- Branding removal (Kayako Messenger)
- Advanced Help Center customization
- Custom and private apps
- All Growth Features+
- Shared organizations
- Restricted conversation views
- Internal Help Center
- Native Salesforce integration
- Network access restrictions
- Custom password policies for customers
- Custom password policies for agents
- Custom roles and permissions
- Guaranteed availability SLA
- Customer Success Manager
- Onboarding
- Phone callback support
- Live chat
- Twitter and email
- Help center
- Basic performance reports
- SingleView™
- Agents log in with Google
- Standard support plan
- Workflow automations: assign tickets to agents
- Advanced reporting
- Multiple brands
- multiple languages
- Time-saving macro powered responses
- Custom fields for capturing critical information
- Slack integration
- 700+ Zapier integrations
- Organization Profiles for Agents
- Agent collision prevention
- Advanced workflow customization
- Internal help center and knowledge base
- C
- Live chat and email
- Help center & Support portal
- Customizable PHP source code
- VOIP Phone / Click to call
- Advanced Reporting with Kayako Query Language (KQL)
- Automation (SLAs
- Macros
- Workflows)
- Multiple brands
- multiple languages
- REST APIs
- Live chat and email
- Help center & Support portal
- Customizable PHP source code
- VOIP Phone / Click to call
- Advanced Reporting with Kayako Query Language (KQL)
- Automation (SLAs
- Macros
- Workflows)
- Multiple brands
- multiple languages
- REST APIs
- Live chat and email
Awards & Badges Received
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Key Features of Kayako
Key Features:
Key Specification
| Other Categories: | Live Chat Software customer service software |
|---|---|
| Deployment: | |
| Customer Support: | Email,Live Chat,Online (Ticket) |
| Customization: | Yes |
| Languages Support: | English |
Who uses Kayako
StartUps
SMEs
Agencies
Enterprises
Company Details
| Company Name: | Kayako Ltd. |
|---|---|
| Headquarter: | |
| Website: |
Visit Website 
|
| Social Media: |
Kayako Description
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Frequently Asked Questions (FAQs)
Q. Who are the main user group of Kayako?
The user group of Kayako are as follows :
- Startups
- SMEs
- Agencies
- Enterprises
Q. How much does Kayako cost?
Kayako has 5 plans,
- Inbox INR 990
- Growth INR 1980
- Scale INR 3960
- Kayako Cloud USD 0
- Classic On-Prem USD 59 /User/Month
Q. What are the main features of Kayako?
The key featuers of Kayako are as follows :
Q. What pricing model does Kayako support?
Kayako pricing model : Monthly
Q. Is Kayako is online or offline?
Kayako is Software.
Q. Is customization possible in Kayako?
Yes
Q. What type of support does Kayako provide?
Kayako offers Email,Live Chat,Online (Ticket) support.
Q. What type of guides provided by Kayako for training?
Kayako provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.
