Help Scout

By Help Scout

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Check How Help Scout can help to automate British Business. Techimply provide their list of features, pricing, Free demo and Comparison with the best alternative

Pricing of Help Scout

Standard

USD 20

Per Month

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API
Automated Workflows
Beacon Help Widget
Customer Properties¿¿
Custom Reports¿¿
In-App Messaging
Live Chat
Third-Party Integrations

Plus

USD 35

Per Month

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Advanced API Access
Advanced Permissions
Automated Workflows
Beacon Help Widget
Customer Properties¿¿
Custom Fields
Custom Reports¿¿
In-App Messaging
Live Chat
Reporting
Third-Party Integrations

Company

USD 60

Per Month

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Customer Properties¿¿
Custom Fields
Custom Reports¿¿
Enterprise Security
HIPAA Compliance
In-App Messaging
Live Chat
Reporting
Third-Party Integrations
Beacon Help Widget
Advanced Permissions
API Rate Limit Increase
Automated Workflows

Pro

USD 65

/User/Month

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Includes features of Plus plan
plus
25 Mailboxes (Additional Mailboxes are $10 each per month)
10 Docs sites (Additional Docs sites are $20 each per month)
Starts with 10 users (Start with 10 or more users on Pro at $65/month each
billed Yearly)
50 free light users
Tiered discounts
Enterprise security (SAML authentication and IP restrictions)
HIPAA compliance
API rate limit increase (800 API calls per minute)
Concierge onboarding service
Dedicated account manager
Account optimization revie

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Key Features of Help Scout

Key Features:

Cataloging/Categorization
Collaboration Tools
Full Text Search
Knowledge Management
Multi-Language
Self Service Portal
Customizable Branding
Reporting/Analytics
Customizable Templates
Feedback Management

Key Specification

Other Categories:	Customer Experience Management Software Customer Feedback Software Customer Support Software Customer Success Software Customer loyalty software Knowledge Base Software Customer Advocacy Software customer service software
Deployment:	Cloud Hosted,Hybrid,On Premise,Any
Customer Support:	Email,Live Chat
Customization:
Languages Support:	English

Who uses Help Scout

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Help Scout
Headquarter:	United States
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn

Help Scout Description

Help Scout is a customer service platform that helps businesses manage customer relationships. The platform provides a shared space for customers to receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export, and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction, and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible.