Freshchat

Power smarter conversations with Freshchat

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Freshchat is an advanced messaging solution i.e. live chat. Also, it has intelligent attributes like campaigns, sales bot, self-service, routing, quick response to visitors, etc

Pricing of Freshchat

Blossom

INR 990

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Channels and Groups
Events Timeline
Triggered Messages
Zendesk Integration
Assignment Rules
Smart plugs
Integrations

Sprout

INR 0

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Unlimited contacts
Priority Inbox
Channels and Groups
30 day chat history
Integrations (Facebook Messenger
Slack
Freshdesk)
Mobile app
Desktop and push Notifications
10K MUV*

Enterprise Omnichannel

USD 119

/User/Month

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Up to 5000 bot sessions/month (Free) (Freddy)
Up to 5000 incoming minutes/month (Free)
IP Range Restriction
Sandbox
Agent Assist Bot (Freddy)
Email Bot (Freddy)
Auto-triage (Freddy)
Canned Responses Suggester (Freddy)
Solutions Suggester (Freddy)
Allowed IPs
Audit Log
KB Approval Workflow
Collaborators (up to 5000)
Agent Shifts
Thank you Detector
Social Signals
User Authentication (JWT)
RPA Connectors
Omnichannel Routing
Voicebot (Beta)
Speech-enabled IVR (Freddy)
Abandoned Call Metrics
Service

Pro Omnichannel

USD 71

/User/Month

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Up to 3000 bot sessions/month (Free) (Freddy)
Up to 3000 incoming minutes/month (Free)
Custom SLA and Business Hours
Custom Roles and Permissions
Custom Reporting and Dashboards
WhatsApp Business
Apple Messages for Business
Team Performance Report
Advanced Automations
Multilingual Support
Multi product (up to 5)
Extendable API limits
Collaborators (up to 5000)
Knowledge Base Versioning
Holiday Routing
Agent Availability Report
Advanced Call Management
CSAT Survey & Report
Custom Apps
Additional

Growth Omnichannel

USD 35

/User/Month

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Up to 2000 bot sessions / month (Free) (Freddy)
Up to 2000 incoming minutes/month (Free)
Email
Social
Messaging
Telephony channels
Knowledge Base
Chatbot Builder
Chatbot Analytics
Topics
Contact Management
Custom Inbox Views
SLA and Business Hours
Marketplace Apps
Automations
Data Center Location
Ticket
Conversation
and Call Reports
Basic Omnichannel Dashboard
SMS
Additional bot sessions: $75 for 1000 bot sessions/month
Up to 2000 bot sessions / month (Free) (Freddy)
Up to 2000 incoming min

Enterprise (Messaging)

USD 83

/User/Month

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Includes features of Pro plan
plus
Up to 5000 bot sessions/month (Free)
Allowed IPs
Allowed Domains
User Authentication(JWT)
400K MUV/agent
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month
Includes features of Pro plan
plus
Up to 5000 bot sessions/month (Free)
Allowed IPs
Allowed Domains
User Authentication(JWT)
400K MUV/agent
24 x 5 email support included with all plans
24 x 5 chat support in

Pro (Messaging)

USD 47

/User/Month

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Includes features of Growth plan
plus
Up to 3000 bot sessions/month (Free)
WhatsApp Business (Popular)
Apple Messages for Business
Auto-resolve
IntelliAssign
Business Hours (by Groups)
Co-Browsing
Live Translate
Advanced Dashboard
Advanced Automations (Popular)
Team Performance Report
Agent Availability Report
Roles and Permissions
CSAT Survey and Report
Conversation APIs
200K MUV/agent
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot

Growth (Messaging)

USD 18

/User/Month

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Includes features of Free plan
plus
Up to 2000 bot sessions/month (Free)
Assignment Rules
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Business Hours (Global)
Offline experience
Basic Dashboard
FAQs
Conversations Overview Report
Facebook Messenger
Files
Marketplace (App Store)
100K MUV/agent
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month
Includes feat

Free (Messaging)

USD 0

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Chatbots (Freddy)
Chatbot Analytics (Freddy)
Inbox Views
Topics
Groups
Conversation Labels
Bulk Actions
User Properties
Mobile SDK
WordPress
Freshdesk integration
Shopify
10K MUV/account
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month
Chatbots (Freddy)
Chatbot Analytics (Freddy)
Inbox Views
Topics
Groups
Conversation Labels
Bulk Actions
User Properties
Mobile SDK
WordPress
Freshdesk integration

Awards & Badges Received

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Key Features of Freshchat

Key Features:

Employee Activity Monitoring
Time Zone Tracking
Remote Access/Control
Live Chat
Collaboration Tools
Task Management
Remote Support

Key Specification

Other Categories:	Live Chat Software Remote Work Software Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free Chatbots Software Business Instant Messaging Software Conversational Marketing Software Conversation Intelligence Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	Catalan, Chinese, Dutch, English, Finnish, French, German, Spanish

Who uses Freshchat

Personal

StartUps

SMEs

Agencies

Company Details

Company Name:	Freshworks
Headquarter:	California United States
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn

Freshchat Description

Freshchat is an advanced messaging software designed for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat assists businesses and their teams to focus on a continuous and context-driven messaging experience. With attributes like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitor’s questions are smarter and faster. Freshchat’s iOS and Android apps let team members engage in conversations with visitors from anywhere and everywhere.

Freshchat is part of the Freshworks product family, whose products include, Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software, etc. – with more than 100K+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and QuizUp.